Donbet Casino Account Verification
At Donbet, we ask for a valid ID and a proof of residence dated within the last 3 months, and you have 30 days to send them in once we request them. Documents in Latin or Cyrillic script are checked directly, while other alphabets go through a short video verification call.
Start VerificationDonbet Account Verification Documents at a Glance
Before we release withdrawals or apply certain bonuses, we confirm the identity of every player who opens a Donbet account. The table below lists what we ask for and the exact conditions attached to each document.
| Requirement | Detail |
|---|---|
| Identity document | Passport, national ID card or driver's licence |
| Proof of residence | Dated within the last 3 months |
| Registration details | Full name, email address and date of birth |
| Script check | Latin or Cyrillic alphabet accepted; other alphabets require video verification |
| Submission window | 30 days from our request |
Missing any of these within the 30-day window can affect a refund request, so we recommend uploading documents as soon as we ask for them.
How Verification Works at Donbet
We usually request documents before a first withdrawal or when a no-deposit bonus win needs to be confirmed; winnings from free spins or no-deposit offers are capped at €100 and paid out only after we check who is claiming them. Once we ask, you have 30 days to send everything through live chat or email, and our support team is available 24/7 to guide you through the cash-out process while the check is underway.
What Can Cause a Rejection
A few things regularly hold up verification. Documents written in an alphabet other than Latin or Cyrillic cannot be approved from a photo alone and move to a video call instead. A proof of residence older than three months is not accepted, and details that do not match your registration name, email or date of birth are sent back for correction. Accounts opened with disposable email addresses are excluded from no-deposit and free spin winnings altogether, and we do not accept two players sharing the same wallet or address.
We keep account records for 10 years under anti-money-laundering rules and personal data for 5 years, and two-factor authentication is available to add an extra layer of protection once your identity is confirmed.
Verification, Refunds and Account Closures
Identity checks also protect the refund process. If you ask us to return funds that have not been played, the request must reach us within 14 days of the deposit, or within 30 days if someone else accessed your account, and an administration fee of up to 20% applies once verification confirms the details. Politically exposed persons who pass our checks can still have their account closed, with the same 20% fee deducted from any returned deposit.
Registration itself is closed to players from a short list of jurisdictions, including Curaçao, the Netherlands, Georgia and the USA, so verification also confirms that an account was opened from an eligible location in the first place. If a check flags an issue with your account access rather than your documents, our team resolves it the same way, through live chat or email.
Any dispute about a verification decision can be raised with our support team within two months of the issue; cases we cannot resolve directly are passed to an independent body or the regulator. We recommend keeping the same name, address and payment details across your deposit methods to avoid delays.