Donbet Casino Privacy

Donbet Casino Privacy and Data Protection

We, Donbet, operate under GTW B.V., licensed in Curaçao under the Curaçao Gaming Authority licence OGL/2024/250/0115, and we collect only the personal data required to open, verify and safeguard your account. At registration we ask for your name, email address and date of birth, and before your first withdrawal we request a copy of your ID, passport or driving licence together with proof of residence issued within the last three months. These details let us confirm you are 18 or over, meet our anti-money-laundering obligations and keep the account genuinely yours.

How we verify your identity

Documents submitted in Latin or Cyrillic script are checked directly; anything in another alphabet is confirmed instead through a short video verification call. We give you 30 days from our request to send the required paperwork, and our team reviews it before releasing any pending withdrawal. To keep the account itself secure once it is open, we offer two-factor authentication, and signing in or recovering a password is managed from the same account login page where your verification status is shown.

How Long We Keep Your Data and Your Rights

We retain the personal data used to verify your identity for 5 years, while records connected to anti-money-laundering checks are kept for 10 years, in line with our obligations as an operator licensed in Curaçao. If our checks identify a Politically Exposed Person, we close the account and return any deposit balance minus a 20% administration fee rather than continuing to hold funds against an unresolved risk flag.

Where a deposit is made by card, the processing itself is handled through Wirecard Bank AG, whose own privacy policy governs that part of the payment flow alongside ours; other deposit methods we support are processed under our standard data handling. If you have a complaint about how your data or funds have been handled, you can raise it with our support team within 2 months of the issue; if it remains unresolved, it can be escalated to an independent body or the regulator, and any remaining dispute falls under Curaçao law before a competent Curaçao court. Because verification records are tied directly to withdrawal requests, keeping your document details accurate is the fastest way to avoid delays when cashing out.

Data Protection at a Glance

The table below summarises the concrete retention periods and safeguards that apply to your Donbet account.

These figures show that we tie data retention directly to our licensing and anti-fraud duties, not to marketing use.