Donbet Casino Contact
Donbet Casino keeps live chat and email support open 24/7, run by GTW B.V. under Curaçao Gaming Authority licence OGL/2024/250/0115. Complaints reach us within two months of the issue.
Contact SupportHow to Reach Donbet
We keep the lines open around the clock: live chat and email support run 24/7, so whether a question comes in at 3pm or 3am, a member of our team is on hand to help. Live chat is the fastest route for anything urgent, from a stuck deposit to a login problem or a question about a pending withdrawal, while email suits longer, documented requests such as verification uploads or a formal complaint. The same desk handles queries for every part of the site, whether the account was opened for slots, the sportsbook or the live tables. All support correspondence is handled in English, our binding language across every channel.
Who Operates Donbet
Donbet is run by GTW B.V., incorporated in Curaçao under company number 165433, and licensed by the Curaçao Gaming Authority under licence OGL/2024/250/0115, issued under the National Ordinance on Offshore Games of Hazard. Our payment agent, CYGTW LTD, company number HE 462903, is based in Limassol, Cyprus, and handles the processing side of every transaction described on our deposits page. Any dispute that support cannot settle falls under Curaçao law, with claims heard before a competent Curaçao court.
Donbet Contact Channels at a Glance
The table below sums up where to send each type of request, from a quick account question to a formal complaint, and how quickly it is generally handled.
| Channel | Best For | Availability |
|---|---|---|
| Live chat | Account, deposit and login issues | 24/7 |
| Email support | Verification, refunds and formal complaints | 24/7 |
| Complaints escalation | Disputes support cannot resolve | Raised within 2 months of the issue |
| Self-exclusion request | Responsible gambling break | By email, 6 months to 5 years |
| Account verification | Document uploads and KYC checks | 30 days to submit documents |
Whichever channel is used, the account stays with the same operator, GTW B.V., so a request opened in live chat can be followed up by email without repeating the details.
Complaints, Refunds and Account Safety
If something goes wrong, we ask that a complaint be raised with our support team within two months of the issue; cases we cannot resolve directly can be escalated to an independent body or the regulator. Refund requests follow their own clock: we only refund money that has not been played, and the request has to reach us within 14 days, extended to 30 days if the account was accessed by someone else, with an admin fee of up to 20% applying to returned deposits.
Verification queries go through the same channels as everyday support. Once we ask for documents, proof of identity, date of birth and a proof of residence no older than three months, we allow 30 days to provide them, and two-factor authentication is available for anyone who wants an extra layer of protection on their account.
For responsible gambling, our support team sets time-outs on request and processes self-exclusion by email for a period between six months and five years, defaulting to six months if none is specified. Anyone who needs outside help can turn to Gamblers Anonymous, GamCare or Gambling Therapy, and parents managing shared devices can use CyberPatrol, Net Nanny or CYBERsitter alongside the account limits we offer.