Donbet Casino Responsible
Donbet Casino Responsible gives every player self-exclusion from six months to five years and account limits set with support. We only accept players aged 18 and over, and our team is on hand 24/7 to help.
Talk to SupportResponsible Gambling Tools at Donbet
We built Donbet Casino Responsible around a simple principle: every player should be able to set their own boundaries before a session begins. Below are the tools our support team can put in place on request.
- Account limits — deposit, loss and session limits are arranged directly with our support team to suit your own budget.
- Time-out — a short, temporary break from your account, requested through live chat or email.
- Self-exclusion — a longer break of six months up to five years, activated by email request, with six months applied by default if no period is specified.
- 24/7 support — our live chat and email team are available around the clock to open, adjust or discuss any of these tools.
- Age verification — Donbet is restricted to players aged 18 and over, checked as part of our standard identity verification.
- Parental controls — on shared devices we recommend filtering software such as CyberPatrol, Net Nanny or CYBERsitter to prevent underage access.
Self-Exclusion and Getting Help
Self-exclusion at Donbet runs from six months to five years, and if you do not name a period in your request, a six-month exclusion is applied automatically. The request itself is simple: send an email to our support team stating that you wish to self-exclude, and the account is closed to play for the duration you set. During this time you will not be able to sign back in through the usual account access until the period has passed.
Shorter breaks are also available. A time-out can be requested at any point through live chat or email, without committing to the longer self-exclusion window, and is useful if you simply want a pause rather than a full account closure.
External Support Organisations
Alongside our own tools, we point players toward independent organisations that specialise in problem gambling: Gamblers Anonymous, GamCare and Gambling Therapy. These bodies operate separately from Donbet and can offer confidential advice, whether or not you decide to use our account limits or self-exclusion.
Donbet Responsible Gambling Tools at a Glance
The table below summarises the controls we make available at Donbet Casino Responsible, from short pauses to multi-year exclusion, and how each one is put in place.
| Tool | Detail |
|---|---|
| Account limits | Deposit, loss and session limits set with support |
| Time-out | Temporary break, requested via live chat or email |
| Self-exclusion | 6 months to 5 years, by email; 6 months default |
| Support access | 24/7 live chat and email |
| Parental controls | CyberPatrol, Net Nanny, CYBERsitter |
None of these tools carry a fee, and each can be requested independently through our support team depending on how much control you need over your account at any given time.
Age Checks, Verification and Account Security
Every Donbet account must belong to a player of at least 18 years old, and this is confirmed as part of our verification process, which asks for a form of ID such as a passport or driver's licence together with proof of residence no older than three months. These checks exist so that the person setting limits, requesting a time-out or applying self-exclusion is genuinely the account holder, and not someone else using their details.
We also offer two-factor authentication on request, which adds a second step to signing in to your account and reduces the risk of someone else accessing it and bypassing limits you have set. If you manage your own deposit methods, keeping 2FA switched on is a straightforward way to keep those settings under your own control.
If a dispute arises over how a limit, time-out or self-exclusion request was handled, we ask that it is raised with our support team within two months of the issue. Cases that remain unresolved after that can be referred to an independent body or the regulator overseeing our licence.